Terms and Conditions
By purchasing a pre-loved item from House Of Tourmaline, you acknowledge that it is a vintage or antique piece that has been previously worn and may show signs of use or wear. You also understand that the item is not new. Vintage and antique gemstones, including diamonds, may have small blemishes or imperfections. We recommend carefully reviewing the photos to assess the condition of the jewelry. You are aware that you may be responsible for any customs duties, taxes, or VAT applicable upon delivery in your country. Our return policy applies to all items you purchase.
Unique Items and Inventory Management
Each vintage and antique piece we offer is unique. This means that there is typically only one of each item available. While we strive to update our inventory promptly, in rare cases, an item may no longer be available, even if this is not immediately indicated on the website. No rights can be derived from this.
Pricing Errors
House Of Tourmaline aims to display accurate prices on the website. In the event of a pricing error, we reserve the right to cancel an order. No rights can be derived from an incorrect price displayed on our website.
Return Policy
You have the right to cancel your purchase within 14 days without providing a reason (right of withdrawal). However, this does not apply to custom-made items or items that have been irreversibly damaged after delivery. Items must be returned in the same condition in which they were received. For more details on the return process, please refer to our full return policy on the website.
Privacy Policy
At House Of Tourmaline, accessible via www.houseoftourmaline.com, the privacy of our visitors is a priority. This privacy policy explains what information is collected and how we use it. For any additional questions, feel free to contact us via hello@houseoftourmaline.com.
Data Collection
When you visit our website, we may collect information such as your IP address, browser type, internet service provider, date and time of access, and pages visited. This information is not linked to personally identifiable information. We use this data to optimize the website and improve the user experience.
Cookies
We use cookies to store your preferences and provide personalized content. You can choose to disable cookies through your browser settings. For more information on managing cookies in specific browsers, please refer to the respective browser websites.
Third-Party Services
House Of Tourmaline uses third-party services for advertising. These third parties may use cookies or other technologies to personalize ad campaigns. We do not have access to or control over these cookies. We recommend reviewing the privacy policies of these third parties.
Consent
By using our website, you consent to our privacy policy and agree to our terms and conditions.
Additional Legal Provisions
Right of Withdrawal (Consumer Rights)
Customers have the right to cancel their purchase within 14 days without providing a reason, unless the product is custom-made or personalized. This cooling-off period begins on the day the customer receives the product. Items must be returned in the same condition in which they were received. More information about the return process is available on our website.
Data Protection (GDPR)
House Of Tourmaline complies with the General Data Protection Regulation (GDPR). Personal data is collected only for processing orders and optimizing our services, and is never shared with third parties without the customer’s consent. Customers have the right to access, correct, or delete their personal data.
Complaints Procedure
If you have a complaint about a purchase or our services, you can contact us via hello@houseoftourmaline.com. We strive to respond to complaints within 14 days. If the complaint is not resolved to your satisfaction, you have the right to submit the dispute to an independent dispute resolution body, such as the European ODR platform.