Privacy Policy – House Of Tourmaline
At House Of Tourmaline, we respect your privacy. Here is how we handle your personal information. House Of Tourmaline is responsible for how your personal information is used.

What Information Do We Collect?
When you place an order, contact us or visit our website, we may collect your name, contact details, shipping address, order information, payment details and information about how you use our website.

Why Do We Use Your Information?
We use your information to process and deliver orders, handle payments and returns, answer questions, keep our webshop secure and meet legal obligations. We may also send you marketing emails when permitted by law. You can unsubscribe at any time. We process your information when necessary to fulfil your order, comply with the law, pursue legitimate business interests or based on your consent.

Who Do We Share It With?
We only share information when necessary, for example with Shopify, payment providers and shipping companies. Some information may be processed outside the European Economic Area, subject to applicable privacy safeguards. We never sell your personal information.

How Long Do We Keep Your Information?
We keep your information only as long as necessary. Financial records are generally kept for 7 years to meet Dutch tax requirements. Other information is deleted when it is no longer needed, in line with our applicable retention periods.

Cookies
Our website uses cookies to function properly. Other cookies, such as those used for analytics or advertising, are only used with your consent where required by law. You can manage your preferences through our website's cookie settings.

Your Rights
You can ask to access, correct, delete or transfer your personal information. You may also object to certain uses of your data or withdraw your consent. Contact us at hello@houseoftourmaline.com. We normally respond within one month.

Keeping Your Information Safe
We take appropriate measures to protect your personal information.

Changes
We may update this Privacy Policy when necessary. The latest version will always be available on our website.

Last updated: October 2026