Shipping
- Netherlands & Belgium: free
- Rest of Europe: €12.95
- Outside Europe: €24.95
Prices include Dutch VAT and exclude any customs duties. These possible costs are for the buyer.
Returns
Not sure about your pre-loved jewel? No worries, you can send it back to us within 30 days after the date of your purchase.
How to return your jewelry
- Let us know. Send an email to hello@houseoftourmaline.com and tell us why you are returning the item. We will respond to your email quickly.
- Check the condition. Return the piece of jewelry in exactly the same shape and condition as you purchased it. Only wear it to decide whether you want to keep it. If the item is not in its original condition, we cannot accept your return.
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Ship it back. Send the item at your own cost with track & trace within 14 days after your purchase date to:
House Of Tourmaline
Leidsevaartweg 1
2106 NA Heemstede
The Netherlands
Please let us know your track & trace number. - Refund. You will receive a full refund within 7 days after the item has been delivered to us. The amount will be transferred to the bank account the item was originally paid from. The returned item must meet our return policy.
Questions?
Do you have questions about your piece of jewelry before returning it? Please send an email to hello@houseoftourmaline.com and we will get back to you as soon as possible.