Privacy Policy for House Of Tourmaline
At House Of Tourmaline, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal data, and your rights in relation to this information.
- Data Controller
House Of Tourmaline, Leidsevaartweg 1, 2106 NA, Heemstede, The Netherlands, is the data controller responsible for your personal information.
- What Personal Data We Collect
We may collect and process the following personal data:
- Identification Information: Name, address, email address, phone number.
- Transaction Data: Payment details, order history, billing information.
- Technical Data: IP address, browser type, operating system, time zone, and other technology-related information collected when you visit our website.
- Marketing and Communication Data: Your preferences in receiving marketing from us and your communication preferences.
- How We Collect Your Data
We collect data through the following means:
- Direct Interactions: When you fill out forms, purchase items, or communicate with us.
- Automated Technologies: As you interact with our website, we may collect data using cookies, server logs, and similar technologies.
- Third Parties: We may receive information from third-party analytics providers like Google Analytics or advertising networks.
- Purpose of Data Processing
We use your personal data for the following purposes:
- To Process Orders: Manage your purchases, returns, and shipping.
- To Communicate with You: Respond to inquiries, provide customer support, and notify you of important updates.
- To Improve Our Services: Analyze how our website is used to improve user experience.
- Marketing: To send you promotional content if you have opted in to receive marketing communications.
- Legal Basis for Processing Data
We process your personal data based on the following lawful grounds:
- Consent: When you provide consent to receive marketing communications.
- Contractual Obligation: To fulfill your purchase or provide services you have requested.
- Legitimate Interest: To analyze and improve our services, maintain website security, and manage customer relationships.
- Legal Compliance: To comply with applicable laws and regulations, such as tax and accounting obligations.
- How We Share Your Data
We may share your personal data with:
- Service Providers: Third parties who assist us in delivering our services (e.g., payment processors, delivery companies, IT support).
- Analytics and Advertising Partners: To analyze website traffic and personalize ads (Google Analytics, social media platforms).
- Legal Authorities: If required by law or necessary to protect our legal rights.
- Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal or regulatory obligations. For marketing purposes, we retain your data until you withdraw your consent.
- Your Data Protection Rights
You have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete data.
- Right to Erasure: You can request that we delete your personal data under certain circumstances.
- Right to Restrict Processing: You can request that we suspend the processing of your data in certain cases.
- Right to Data Portability: You can request a copy of your data in a machine-readable format.
- Right to Withdraw Consent: You can withdraw consent for marketing communications at any time.
To exercise these rights, please contact us at hello@houseoftourmaline.com.
- Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
- Cookies
Our website uses cookies to enhance the user experience and analyze site traffic. You can manage your cookie preferences through your browser settings. For more information, see our [Cookie Policy].
- Changes to This Policy
We may update this privacy policy from time to time. When we make changes, we will notify you by updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
- Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at hello@houseoftourmaline.com or at the following address:
House Of Tourmaline
Leidsevaartweg 1
2106 NA Heemstede
The Netherlands